Privacy Policy
Surge Privacy Policy
Last Updated: [2025-8-8]
1. Introduction
Surge ("we", "our", or "Platform") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our blockchain-based services, including website, APIs, and mobile applications (collectively, "Services"). By accessing Surge, you consent to the practices described herein.
2. Information We Collect
a) Directly Provided Data:
Account Information: Email address, username, password (hashed).
Verification Data: Government ID (if required for KYC/AML).
Communications: Support tickets, feedback, survey responses.
b) Automatically Collected Data:
Technical Data: IP address, device ID, browser type, operating system.
Usage Data: Pages visited, session duration, transaction history, wallet interactions.
Blockchain Data: Public wallet addresses, transaction hashes, token balances (derived from public chains).
c) Third-Party Sources:
Wallet Providers: Public wallet address when you connect (e.g., MetaMask).
Analytics Tools: Google Analytics, Mixpanel (anonymized usage patterns).
3. How We Use Your Information
Provide & maintain Services
Contractual necessity
Process transactions
User consent + Legal compliance
Security & fraud prevention
Legitimate interest
Compliance (KYC/AML, taxes)
Legal obligation
Improve Services & user experience
Legitimate interest
Marketing communications
User consent (opt-in)
4. Data Sharing & Disclosure
We never sell your personal data. Limited sharing occurs only with:
Regulators/Law Enforcement: To comply with legal requests.
Service Providers: Cloud hosting (AWS), KYC vendors, auditors (bound by strict confidentiality).
Affiliates: Within our corporate group for operational needs.
Public Blockchains: Your wallet transactions are inherently public and immutable.
5. Data Security
Encryption: TLS/SSL for data transmission; AES-256 for storage.
Access Controls: Strict role-based permissions.
Blockchain Risks: We cannot secure assets in your self-custodied wallet.
6. User Rights
Depending on your jurisdiction, you may:
Access/export your personal data.
Correct inaccuracies.
Delete account data (subject to legal retention).
Opt out of marketing emails.Submit requests via: [[email protected]]
7. Third-Party Links
Services may link to external sites (e.g., DEXs, explorers). We are not responsible for their privacy practices.
8. International Data Transfers
Data may be processed globally. We use EU Standard Contractual Clauses (SCCs) for cross-border transfers.
9. Policy Updates
We will notify users of material changes via email or in-app alerts. Continued use = acceptance.
10. Contact Us
For privacy inquiries or complaints:
Email: [[email protected]]
Key Compliance Notes for Surge:
Blockchain Transparency:
Explicitly state that wallet addresses/txns are public and irreversible.
Self-Custody Disclaimer:
"Surge does not custody user assets. You alone control private keys and bear security responsibility."
No Financial Data:
We do not collect bank accounts or credit cards (crypto-native platform).
Cookie Policy:
Add a separate cookie banner linking to detailed preferences.
Last updated